About the Trainer

Mr. David is a globally renowned Tech consultant, trainer, author and keynote speaker. David is frequent Keynote Speaker of premier international Tech events covering emerginc topics such as: Roboadvisors, AI Personal Assistants, Big Data, RegTech, Microtargeting as well as Machine Learning. David holds a number of key international positions: He is Member of the Panel of Judges UK National Technology Awards as well as Founding Member of the World FinTech Association.

He is co-author of ‘The FINTECH Book’, published by Wiley and Sons in 2016, quickly becoming a global category best-seller as well as co-author of ‘The WealthTech Book’ covering the emerging topic of roboadvisors to be published by Wiley and Sons in June, 2018. David is startup mentor of SuperCharger Alliance in Hong Kong and he serves on the Advisory Board of multiple Tech companies in the United Kingdom.

David spends significant time in London as well as in Milan, but when you contact him, chances are he is on a trip to a third destination, delivering training, speeches or consulting services.

2 Days Training

1. Driving Forces of Digital Transition in Banking

  • General Purpose Technology: What is GPT (General Purpose Technology), why is ICT (Information Communication Tech) GPT?
  • Exponential Market Pressure: The interaction of Matcalf’s Law with Moore’s Law and the exponential business consequences.
  • New Players in the Banking Ecosystem: GAFA, BAT, Tech Giants, FinTech Startups, MNOs, Challenger Banks and more
  • Opinion Leaders in Digital Banking: Brett King, Chris Skinner, Jim Marous, Klaus Schwab, Pierre Nanterme, Susanne Chishti

2. Cloud Banking Best Practices

  • AWS in Banking: The case study of Moven from New York and Capital One from Virginia
  • World Bank Group: Cloud Computing Overview – The White Paper which boosted Cloud Banking
  • Key Concepts: SaaS, PaaS, IaaS, Private, Community, Public, Hybrid, Platformification, Multitenancy
  • Security: MIT Study, Ransomware, AI as Weapon, The Bunker
  • Case Studies: Oak North from London, nCino from North Carolina

3. DLT in the Back Office and Beyond

  • Legacy IT Systems: The case study of HSBC Bank from London
  • Blockchain and DLT in Banking: Central counterparties versus Distributed Ledger Technologies, Origins in Nakamoto Whitepaper
  • Core Use-cases of Blockchain in Banking: interbank payments, securities clearing, trade finance, mortgages, compliance, guarantees and syndicated loans
  • Smart Contracts: Back Office of the Future, New Legal Department

4. Efficiency Innovation: AI is Coming to the Back Office

  • Three Types of Corporate Innovation: Christensen in the Harvard Business Review – Efficiency, Sustainability, Disruption
  • Case Studies: DBS Bank from Singapore, DuCo from London
  • AI in HR: Real Time Employee Performance Monitoring by GS
  • Big Data in Back office: Risk Management, Mass Customization, Design and Data, GDPR, Data as Asset, Implicit Networks
  • Future of Banking Software: Backbase from Netherlands, Boost AI from Norway, Strands from Barcelona

5. Open Banking

  • Three Classic and Three Structural Forms of API Banking: Closed, Open, Partner, Front to Back, PSD2, Platformification
  • PSD2: Why and how the ‘Payments Services Directive 2’ changes the structure of banking in Europe and beyond, what is ‘XS2A’
  • Market-driven Open Banking: Money Dashboard and Bud from UK, Varo, Digit and Max from USA, eWise from Switzerland
  • Risks and Winning Strategies: Commoditization, Detaching the Interface from the Banking License, Fraud, One Password Paradigm, Coopetition

6. Digital Identity The Missing piece of the Puzzle

  • Onboarding: Why the lack of digital identity hurts banks
  • AML and KYC: Is this really an issue
  • Biometrics: The technical solution is more than ready, the question is not ‘if’, but ‘when’ and ‘which version’
  • Digital Signature and the Paperless Bank: Dream or reality, Cost-cutting versus Quality of service, ZKP – Zero Knowledge Proof
  • Case Studies: Estonia and the E-Stonia Project, Aadhaar and India the 4 Digitally Excellent Banks, ID Now from Germany

7. Future of Channels, Products and Clients

  • Channels: Online, Smartphone, Smartwatch, Conversational AI, AR, VR, Smart Lenses and beyond, Five stages of Channel-Evolution
  • Products: The Payments Revolution, 4Ps of Product Development
  • Clients: Millennials, Period of Peak Profitability, Digital Lock-In Effect, Employees of the Future, The Social Aspects of Personal Finance, PFM
  • Roboadvisors: Nio from Germany; Singular Intelligence, Nutmeg and MoneyFarm from UK; Acorns, Betterment and Wealthsimple from USA
  • Group Exercise: Creation of a Digital Bank – Three Key Layers of Value Proposition

8. Summary

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources

9. Evaluation


2 Days Training

1. Strategic Overview: The Intense Challenge

  • 30 Areas of Financial Technology: Understanding the complexity, depth and dynamism of the FinTech Revolution
  • Strategic Shift: ICT is GPT, Metcalf’s Law, Moore’s Law, Banking Innovation Paradox, Red Queen Effect, Information Cascades
  • New Players in Old Ecosystem: GAFA, BAT, Tech Giants, FinTech Startups, MNOs, Challenger Banks and more
  • The New Face of Competition: How competition shifts to ‘coopetition’ (competition and cooperation) in digital economy

2. The Top Three Banking Innovation Strategies

  • The Christensen Strategy: The three types of corporate innovation – efficiency, sustaining, disruptive. The 5 + 2 signs of disruption.
  • The Ambidextrous Organization Strategy: Business as Usual vs Emerging Business within one organization – ahead of the market
  • The Toyota Innovation Strategy: How DJD (Dual Job Descriptions) and IC (Innovation Committee) create advantages
  • Global Best Practices Implementing Top Three Strategies : Barclays Bank, HSBC Bank, ANZ Bank

3. Secondary Banking Innovation Strategies

  • The TRIZ Strategy: Digital Convergence Experts, Monitoring other industries, the lessons from 40 000 patents, cross industry hiring
  • The SCRUM Strategy: “organizational knowledge creation bringing about innovation continuously, incrementally and spirally”
  • The PHASE-GATE Strategy: The traditional way of corporate innovation – why is it outdated, how to run innovation projects
  • The Eight Mistakes to Avoid: Description of Successful Innovation

4. Open Banking Strategies – Application Programming Interfaces

  • Third Parties in Banking: Interface, UX, UI, Aggregation, XS2A
  • PSD2: Payments Services Directive 2, what is it and why are bankers afraid
  • Beyond PSD2: Money Dashboard and Bud from UK, Varo, Digit and Max from USA, eWise from Switzerland
  • Three Classic and Three Structural Forms of API Banking: Closed, Open, Partner, Front to Back, PSD2, Platformification
  • Winning Strategies: The Chameleon Strategy, The One Password Paradigm, The Coopetitive Strategy, The Aggregator of Aggregators

5. Corporate Venture Capital

  • Traditional Venture Capital in FinTech: Success stories and defining investments, Risks and failures, Top VCs in FinTech
  • CVC: What is Corporate Venture Capital, What is the ‘Triple Bottom-line Theory’, The lack of good exit strategies, Overpriced assets
  • Best Practices of CVC by Banks: Citibank from USA, Axa from France, BBVA and Santander from Spain, HSBC from UK, Nomura from Japan
  • Group Exercise: Designing and defining a CVC fund

6. Innovation Labs, Intrapreneurship, Accelerators and Incubators

  • Non Branch Labs: Wells Fargo, Citigroup, Deutsche Bank, Capital One
  • Branch Labs: Allied Irish Bank, ASB Bank, Chase Bank, BBVA Bank
  • Non Bank Labs: VISA, Accenture, Vancity Credit Union
  • Intrapreneurship: Entrepreneurial spirit inside corporations, from Google to banks, Barclays and beyond
  • Accelerators and Incubators: Barclays Rise, Startup Bootcamp, The Culture Problem, SWIFT Innoventures, SuperCharger Alliance, F10, Carolina FinTech Hub, Bank of England Accelerator, Wells Fargo, Milan FinTech District, Level 39, Station F

7. Pretotyping, Participative Innovation Techniques, WL Partnerships

  • Pretotyping: The new product development technique, The 4Ps of product development (Preto, Proto, Pilot, PoC)
  • Theory of Participative Techniques: Loyalty, Functional, Emotional and Participative Benefits, Examples by FinTech Startups, Reviews
  • Practice of Participative Innovation: Crowdsourcing, Crowdstorming, Hackathon, Digital Ambassador, Online Opinion Leader, Social Listening
  • White label Partnerships: Video Banking by mBank vs Video Banking by Barclays, Superwallet by FINANTEQ, Dynamic Queue Management, etc
  • Group Exercise: Creating Apple Bank – Bank Steve Jobs would create

8. Summary

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources


2 Days Training

1.The Concept of Blockchain

  • Bitcoin: What is Bitcoin and how was Blockchain born? How does ‘mining’ work?
  • Blockchain in IT: Metcalf’s Law and Moore’s Law.
  • Clearing and Accounting: The ‘Distributed Ledger’.
  • Central Counterparty Clearing: The current concept.
  • Non Central Counterparty Clearing: The future solution.
  • Intrabank-Blockchain: The end of EXCEL? Smart Contracts?
  • Interbank-Blockchain: The future of SWIFT. The story of Smart Asset Grid.

2.Current Blockchain Projects

  • R3 Alliance: The new global interbank clearing system?
  • Ripple Labs: Are all financial assets equal? Money vs Securities.
  • Blythe Masters: Financial innovation at its best? Next step?
  • Swiss Efforts: The Swiss Blockchain cluster. Key elements.
  • Hyperledger by IBM and Linux Foundation; cross-industry protocols.
  • Central Banks: Which central banks and why do tap into this?

3.The Bigger Picture

  • ICT is GPT: Why Info-Communication is General Purpose Tech?
  • The Presence of Digital Currencies: BitCoin, Ethereum and beyond.
  • The Future of Digital Currencies: Monetary history projected.
  • How ‘crypto’ Works: Coins and Technologies, ICO, ABC.
  • Banking Innovation Strategies: 3 Types of Innovation; Ambidextrous Organization; TRIZ.
  • Understanding the FinTech Revolution: 30 Areas, 15 000 startups.

4.Security versus Blockchain

  • Security in the Old System: Recent Famous Breaches.
  • Security Advantages of Blockchain: Process integrity and beyond.
  • Security Disadvantages of Blockchain: New Cyber security concerns.
  • BitCoin Security: The nature of breaches, recent cases.
  • Blockchain Security Breaches: Strength, Positive Conclusion.
  • Private Keys, Tokenization, Two Factor Authentication: Protecting the Wallet.

5.Privacy versus Blockchain

  • Private vs Public vs Permissioned: The three key types of Blockchain.
  • AML, KYC, CTF: Is Blockchain compliant as of now? When will it be?
  • Privacy: Zero Knowledge Proof, consensual validation, fault tolerance, pseudonymity.
  • Real Time Data for Regulators: Blessing or Curse? Cross-border regulatory patchwork.
  • The Deep Web: What it is? How to access? Dangers and advantages.
  • Regulatory Status vs Cultural Adoption: How countries react?

6.Blockchain Beyond Banking

  • Trade: Supply chain management. Real Estate: Registry in practice.
  • FMCG: Wal-Mart, Relationship between Brands and Customers.
  • Insurance, P2P Economy: Financial services beyond banking.
  • Governments: Records, Identity, Voting, Taxes, Legislation, E-Gov, Notary.
  • Cross-Industry Blockchain: Trade-Finance, Derivatives, Securities-Clearing, Syndicated Loans.
  • Emerging Payments beyond the Blockchain: Card Emulation, Super-Wallets, VR Pay.

7.What Your Bank Shall Do About Blockchain?

  • The Time Scale: 1 Year Events, 3 Year Implications, 5 to 10 Year Shifts
  • Lobbying: What to tell colleagues, bosses, shareholders and regulators?
  • The Red Queen Effect: What happens if your bank gets Blockchain right?
  • Millennials: Do new clients accept new technologies better? Why?
  • GAFA: Why are US tech giants cautious about Blockchain?
  • Tactics and Strategies for Your Bank: Association to International Labs, Participation in alliances, Bank-agnostic Blockchain projects, Awards, Prizes, Competitions, Hackathons, Venture Capital and beyond.
  • The 4Ps of Digital Product Development: Pretotyping, Prototyping, Piloting, PoC.


  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources

2 Days Training

1. Driving Forces of Digital Transition in Banking

  • General Purpose Technology: What is GPT (General Purpose Technology), why is ICT (Information Communication Tech) GPT?
  • Exponential Market Pressure: The interaction of Matcalf’s Law with Moore’s Law and the exponential business consequences.
  • New Players in the Banking Ecosystem: GAFA, BAT, Tech Giants, FinTech Startups, MNOs, Challenger Banks and more
  • 30 Areas of FinTech: 20 000 startups with USD 200 billion funding, exponential growth, mounting risks and vulnerabilities

2. Channel Transition 1: From Bricks to Clicks?

  • 5 Classic Stages of Channel Transition: F2F, Bricks to Clicks, Multichannel, Omnichannel, Optichannel
  • The Future of Branch: World Bank Global Branch Survey results, alternative branch concepts, future of branch vs branch of future
  • The Underhill Rule: Who is Paco Underhill and how did he solve a counterintuitive problem in banking
  • Digital Tipping Point: Digital banking as a continuum, Definition of digital banking, The endgame as a question mark
  • Case Studies: DBS Bank from Singapore, Idea Bank from Poland

3. Channel Transition 2: Screen size transition, channels of future

  • Smartphone as Primary Channel: Smartphone as an aggregator beyond banking, 20 core functions of smartphone in banking
  • Short Term Beyond the Smartphone: Smartwatch, Voice, Wearables, Biometrics, AR (augmented Reality)
  • Long Term Beyond the Smartphone: Smart Contact Lenses, VR (Virtual Reality) MR (Mixed Reality), Transhumanism
  • Classics Renewed: Website, Facebook, YouTube, AI Chat

4. Client Transformation: From Baby Boomers to Millennials

  • Period of Peak Profitability: The three decades of top profitability derived from Millennials, formal definition of Millennials
  • The Instant Generation’: A shift in time-perception and the dramatic consequences for banking
  • ‘Digital Lock-In Effect’: Why and how Millennials are digitally disloyal, how to create lock-in and participative benefits
  • ‘The Gaming Generation’: How design and visual interfaces become primarily important in banking, PFM, UI, UX, CX, Video

5. Digital Marketing

  • Crowdsourcing: Participative techniques in digital market research and product development, Crowdstorming
  • Market Timing: What to innovate, when to roll it out, the Roger Scale of market timing, the 4Ps of digital product development
  • Innovation Narrative: Providing depth and credibility for banking transition, Best practice example: Barclays Innovation Narrative
  • Digital CSR: How to link digital transition to Corporate Social Responsibility, Best practice examples: NFC Digital Charity Boxes, Barclays Intrapreneurship Program, BKT Bank Cross Industry Degree

6. Shift of Paradigm in Online Lending: Risks and Rewards

  • 16 Forms of Online Lending: Safe and unsafe versions, Pockets of risk
  • Crowdfunding: Top Global Sites, Case Study: Santander, Funding Circle
  • P2P Lending: Due diligence, Workout, Social Media Credit Scoring, Case Study of Zopa and Friendly Score from the UK
  • Marketplace Lending as an Asset Class: From Kabbage in the USA to 1000 Sites in China, Where are the regulators, Securitization at large
  • Risk Model: 12 Key Risks associated with Marketplace Lending, The ‘KOMODO DRAGON’ Model

7. Investments, Savings, Aggregators and Payments of the Future

  • Investments: Major trends in Roboadvisory services, pros, cons, hybrid model, legal aspects, the concept of ‘singularity’ explained
  • Savings: Automatic Savings – the case study of Digit and Google Ventures from the USA; BankMe from Canada
  • Aggregators: The rise of third parties in banking, Open Banking, PSD2, APIs, The One Password Paradigm
  • Payments Innovations 1: Apple Pay, Samsung Pay, Google Pay, Self Pay, Loop Pay, Amazon Go in Seattle, VR Pay in China
  • Payments Innovations 2: Super Wallet by FINANTEQ from Poland, Digital Wallets as Disruptors, The Three Generations of E-Wallets

8. Summary 

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources


2 Days Training

1. Payment Services Directive: The History

  • SEPA vs PSD vs EBA: Who is who on the map?
  • Key Dates: 06/2013, 10/2015, 01/2016, 01/2018
  • RTS: Understanding Regulatory Technical Standards
  • XS2A: The 4 characters which may change banking in the EU
  • TPP: Who will be the Third Party Providers?
  • PISPs and AISPs vs ASPSPs: How to visualize the new roles?

2. The Major Stake-Holders

  • PCI: How will VISA, MC and others in Payments Card Industry play?
  • Banks: Will banking be commoditized or the opposite?
  • MNOs: How can Mobile Network Operators eat the dinner of banks?
  • GAFA: Tech Giants in banking? Credible threat or phantasy?
  • FinTech Companies: 15 000 start-ups ready to disrupt banks?

3. How big is PSD2 for banks? How to prioritize it?

  • OBS: The scope of data banks are obliged to make accessible
  • Strong Authentication and Secure Communication: Key aspects
  • The Role of the UK vs Brexit: Negotiating power on key aspects
  • The Open Banking Framework: Importance beyond the UK
  • Scope: 28 EU: yes, 23 European non-EU: partly; Exporting PSD2
  • Impact on FinTech Valuations: Is there a true ‘PSD2 Premium’?
  • Group Exercise: EXPLAINING PSD2 TO A CEO

4. Risks and Responsibilities Related to PSD2

  • SCA: Will it protect anyone? 2 Factor Authentication
  • Risk of Fraud: The bank pays. Is this the ‘level playing-field’?
  • Digital 9/11: If, when, how, why, who, how to stay safe?
  • AML, KYC: How inefficient is the current regulation, why?
  • Blockchain, Real Time Data for Regulators: When will it come?
  • Risks vs Customer Experience: Merchant’s perspective matters
  • Group Exercise: MERCHANT’S DILEMMA

5. From PSD2 to API

  • Case Study: Moven from New York – How API banking works in practice?
  • 3 Key Types of API Banking: Front to Back, PSD2, Platformification
  • 3 General Types of APIs: Closed APIs, Partner APIs, Public APIs
  • Digital Banking in General: The definition, the situation, the next step
  • Premium Segments, MSMEs, Corporates: Is the challenge contained?
  • Group Exercise: FINANCIAL SUPERMARKETS versus PLATFORMIFICATION – overlooking 30 years of banking strategy

6. Millennials: The API Banking Generation

  • Visualization: Visual, video, portrait, colours, UI, UX
  • Time: 5 seconds versus 5 minutes, the real-time generation
  • Channels: Transaction – Smartphone, Communication – Social Media
  • Customer Loyalty: Digital Loyalty, Digital Brand-History, Lock-in-Effect
  • Millennials as Bankers: The new generation of colleagues, opportunity

7. The New Role of Competition and Cooperation

  • ICT is GPT: Is the transformation of banking unstoppable? Why?
  • The Post-Industrial Paradigm of Competition: Coopetition, Frenemies
  • Banking Innovation Paradox: Banks have to run as fast as they can?
  • Case Studies: The BankImport API, The Kiva API, The iZettle API, The OANDA API, The Crowd Valley API, The GoCardless API
  • How to Come up With a Successful API Programme?

8. Summary

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources